Once your order is successfully submitted and paid for, we will ship your order within 2-7 business days of purchase via the shipping method you selected at checkout.
PREORDERS - Please allow up to 20 weeks lead time from order date until you will receive. We source reclaimed wood, manufacture and send through a strict quality control process. We appreciate your patience.
You will receive a shipping confirmation via email when your order is ready to be sent out to you! If you don’t see movement when you check your tracking number, please give it an extra 24-48 hours. From our experience, at times our local post offices do not register tracking immediately.
This largely depends on what shipping method you selected upon checkout. Estimated shipping times are shared in the shipping method selected.
You can expect a tracking email within 2-7 business days of placing your order from email@example.com. Please allow 5-9 business days during the holiday season. Sometimes this goes to the spam or promotion folder, so please be sure to check there. INTERNATIONAL ORDERS* Depending on customs and clearance times, orders can take up to 20 business days to receive. *Please note international shipments may experience additional charges and delays in import / duties fees.
PREORDERS - Please allow up to 20 weeks lead time from order date until order is fulfilled and shipped. We source reclaimed wood, manufacture, and end through a strict quality control process. We appreciate your patience.
Yes, all international packages are subject to fees and duties by your government.
All customs, taxes, import duties, or any additional charges by your local government are the responsibility of the recipient.
All international shipments outside of the United States are subject to customs and duties fees. We are not in charge of customs fees nor do we regulate them in any manner.
It's always a good idea to check with your local post office to see how much (if any) the government will charge in import taxes and fees prior to ordering.
Please note that if the package is rejected due to nonpayment of customs fees, the refund will be subject to shipping deductions for the rejected shipment.
For warranty replacement packages, where the duties and taxes have already been paid for the original order, we send the proper documentation (Commercial Invoice) noting the item as such. Some countries still require duty payment on warranty replacement items. If this is the case, please reach out to our Customer Support team by clicking HERE and we will be happy to take care of those for you only if your item is being replaced under the 1-year Limited Warranty.
All Watches ship from the USA
Order changes/cancellations will not be accepted after 4 hours of placing the order.
Please note that even within the 4-hour time frame, these changes/requests are NOT guaranteed after submitting an order so please be sure to double check all of your information before submitting payment. This is because we are trying to ship all orders out the door as quickly as possible and sending change requests in the middle of the fulfillment process can lead to shipping issues.
Please click HERE to submit a cancellation or change request with Customer Support and we will do our best to accommodate.
Once an order has shipped, we cannot cancel it or change the order in any way. If you decide you do not want your order for any reason, you may return it for a refund within 30 days of receiving your package or exchange it for another style. Return shipping fees apply. Please note this does not apply to any close-out items, which are final sale.
Please note we are not responsible for stolen packages after they are confirmed delivered by the courier.If your package is showing as delivered but you have not received it, please contact the local carrier that delivered your item (either USPS, FedEx or DHL). Packages are often left in the mailbox, door step or with a front desk associate. We would be happy to help with this process also!
If the package has not been delivered and is deemed lost, we will need to file a claim with the carrier and can do a reshipment or store credit for the parcel.
Please contact our Customer Support team by clicking HERE.